Dental Receptionist - Redwood Dental of Holly

We are searching for a full time EXPERIENCED Treatment Coordinator to join the existing team in Holly! Our team is passionate about creating a comfortable and friendly environment for the long term patients in Holly. Through our updated office, low turnover and a welcoming support staff, our patients leave smiling and looking forward to their next appointment. Due to recent growth, we are looking to add a Treatment Coordinator to our team.

Job Responsibilities:

• Present treatment plans and explain procedures to patients
• Discuss insurance, costs, and financial options
• Collect payments and follow up on outstanding balances
• Schedule treatment to maximize provider productivity
• Keep schedules full through confirmations and patient follow-up
• Verify insurance and ensure accurate patient records

Desired Skills & Competencies:

• High-energy, positive, and professional demeanor with a strong focus on patient experience
• Excellent multitasking and time-management skills in a fast-paced clinical environment
• Strong verbal and written communication skills; confident and clear phone presence
• Ability to present treatment plans in a clear, empathetic, and motivating manner
• Skilled in discussing financial options and helping patients move forward with treatment
• Strong attention to detail and accuracy, particularly with insurance and patient information
• Team-oriented mindset with the ability to collaborate effectively with providers and front office staff
• Comfortable handling objections, questions, and sensitive conversations with professionalism

Required / Preferred Experience:

• Minimum 2 years of experience in the treatment coordinator role
• Prior experience with insurance verification and benefit breakdowns required
• Experience presenting treatment plans and reviewing financial responsibility with patients' required
• Strong phone skills, including scheduling, inbound/outbound calls, and patient follow-up
• Experience working with dental practice management software (Dentrix preferred)
• Knowledge of dental terminology and procedures required
• Dental office experience required

Office Hours:

• Monday: 10:00 AM - 7:30 PM
• Tuesday: 9:00 AM - 4:30 PM
• Wednesday: 7:30 AM - 4:00 PM
• Thursday:11:00 AM - 8:00 PM
• Friday: 7:30 AM - 1:00 PM

If you’re looking for a welcoming office where you can make a difference and grow with a great team, we’d love to hear from you!

Apply today to join Redwood Dental of Holly!